Standard Fees & Terms for Tenant

West 9 Properties reserves the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.

Holding Fee

One week of rent, deposit will be requested upfront as a sign of your commitment. Once received the property will be withdrawn from the market and all outstanding viewings will be cancelled. This amount will be deducted from your first months payment of rent before the move in date.
PLEASE NOTE The holding deposit is non-refundable if references are declined, or if you decide to pull out of the process.


We will take up references based on the details that you have supplied to us. These references may be passed to our client so that they can make a decision on granting a tenancy. You are responsible for any administration charges levied by your own bank in relation to obtaining a reference. Before the tenancy can proceed you need to provide us with a photo ID in the form of a passport or EU driving licence
£40 inc VAT for each tenant £40 inc VAT for each additional guarantor (for low income individuals or students)

Payment of rent

The first instalment of rent must be paid in cleared funds when you sign the tenancy agreement. Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date as stated in the tenancy agreement. This means that the standing order must be set up so that the funds leave your account three days before the rent is due. The full rent must be paid by a single standing order, we are unable to accept multiple standing orders.
An administration fee of £24 inc VAT will be charged for each letter sent by west 9 properties regarding late or non-payment of rent or administration charges.


A deposit equivalent to six weeks' rent must be paid in cleared funds when you sign the tenancy agreement and is held by West 9 Properties and register the deposit monies with a deposit protection scheme on the landlord's behalf.
All deposit deductions must be agreed in writing by both landlord and tenant upon the termination of the tenancy. The tenancy agreement entered into is between the landlord and the tenant and, therefore, the tenant cannot hold West 9 Properties liable for any deductions made from the deposit which may fall into dispute. Any interest earned on the deposit shall be retained by West 9 Properties.

Check out

1 Bed £150 inc VAT 2 Bed £180 inc VAT 3 Bed £190 inc VAT 4 Bed £215 inc VAT
If organised directly by the landlord, these fees may be subject to change.
If any charges remain outstanding at the end of the tenancy, West 9 Properties will deduct the amount due from the deposit.

Change of Tenant or Additional Tenant

£80 inc VAT administration fee for a new tenancy agreement £50 inc VAT for each new or additional tenant


You will be responsible for the payment of telephone, gas, water and electricity accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.

Management of the property

At the start of the tenancy we will advise you who is responsible for managing the property. This is not always West 9 Properties. Where we are not managing the property we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord's consent before proceeding with a repair.
Where we manage a property and hold keys, we can usually provide access to West 9 Properties contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.

Anti-Money Laundering Regulations

West 9 Properties is subject to the Money Laundering Regulations 2007. As a result we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.


It is your responsibility to insure your own belongings throughout the tenancy.

Complaints procedure

  • If you believe you have a grievance, please write in the first instance to
    Lettings Manager of West 9propertie at the address below:
    191 Shirland Road, London W9 2EU
  • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established 'in-house' procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
  • If you remain dissatisfied with the result of the internal investigation, please contact the Director (Mr H Youssif) who will review the complaint.
  • Following the conclusion of our in-house review we will write to you with a final written statement.
  • If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to (TPO) Becket House, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX

Has your property's value increased? Call 02072868669